Privacy Policy

Flow State (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website.

1. Information We Collect

We may collect the following personal data:

• Identity & contact information: Name, email address, billing and delivery addresses, phone number

• Payment information: Payment card details processed securely via our payment provider

• Account & order information: Orders you place, products purchased, preferences, and delivery history

• Website usage information: IP address, browser type, pages visited, and activity on our website

• Marketing preferences: If you subscribe to our newsletter or marketing communications

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders

• Communicate with you about your orders or inquiries

• Deliver marketing communications (only if you’ve opted in)

• Improve our website and services

• Comply with legal obligations (e.g., age verification for restricted products)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract: To process and deliver your orders

• Consent: For marketing communications you opt into

• Legal obligation: To comply with UK age verification and tax laws

• Legitimate interests: To improve our website and services

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Delivery and courier services to fulfill your orders

• Payment processors to handle payments securely

• IT service providers for website hosting, analytics, and maintenance

• Legal authorities if required by law

5. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality and performance

• Understand how visitors interact with our website

• Deliver relevant marketing (with consent)

You can manage your cookie preferences via your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal data

• Object to or restrict the processing of your data

• Withdraw consent for marketing communications at any time

• Request a copy of your personal data in a portable format

To exercise any of these rights, contact us at: [insert email address].

7. Data Retention

We will retain your personal data only as long as necessary to:

• Fulfill your orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

After this, your data will be securely deleted or anonymized.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

9. Children

Our website and products (energy drinks, vapes, chewing tobacco) are not intended for persons under 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Flow State
Email: [insert email address]
Address: [insert business address, Yate, UK]