Refund Policy

At Flow State, we aim to provide a smooth shopping experience. Please read our refund and returns policy carefully.

1. Eligibility for Refunds

Due to the nature of our products (food and drink, vaping products, and smokeless tobacco):

• Opened or used products cannot be returned for safety and hygiene reasons.

• Refunds or replacements are only available for items that are:

  • Damaged during delivery

  • Incorrect items sent

Claims must be reported within 48 hours of delivery.

2. How to Request a Refund or Replacement

To request a refund or replacement:

1. Contact us at [insert email address] with your order number and photos of any damaged or incorrect items.

2. Our team will review your request and respond within 2 business days.

3. Approved refunds will be processed using the original payment method.

3. Delivery Issues

• We are not responsible for delays caused by couriers, weather, or circumstances beyond our control.

• If a package is lost in transit, we will work with the courier to investigate and may offer a replacement if appropriate.

4. Products Requiring Age Verification

All sales of vaping products and chewing tobacco are age-restricted.

• Refunds cannot be processed if age verification fails at delivery.

• Customers must ensure they meet the legal age requirements before purchase.

5. Non-Refundable Items

• Opened or consumed energy drinks, vapes, or tobacco products

• Items purchased as part of a promotion or bundle (unless defective)

For all refund or returns inquiries:
Email: [insert email address]
Phone: [insert phone number, optional]
Address: [insert business address, Yate, UK]