Shipping Policy

At Flow State, we aim to deliver your orders quickly, safely, and reliably. Please read this shipping policy carefully.

1. Order Processing

• Orders are usually processed within 1–2 business days.

• Orders are not processed or shipped on weekends or public holidays.

• You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Delivery Times

We offer delivery across the United Kingdom:

Shipping OptionEstimated Delivery TimeNotes

Standard Delivery2–5 business daysTracked delivery

Express Delivery1–2 business daysTracked and signed for

Delivery times are estimates only and are not guaranteed. Flow State is not responsible for delays caused by couriers, weather, or events outside our control.

3. Age Verification

• Delivery of energy drinks, vaping products, and chewing tobacco may require age verification at the point of delivery.

• Please ensure someone aged 18 or over is available to receive the package.

• If age verification fails, the courier may refuse delivery, and the order may be returned or cancelled.

4. Shipping Costs

• Shipping costs are calculated at checkout and displayed before payment.

• Free shipping promotions may apply to orders over a certain amount (if applicable).

5. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 48 hours of delivery at [insert email address].

• We will investigate with the courier and may offer a replacement if appropriate.

• Flow State is not responsible for delays outside our control.

6. International Shipping

• Currently, Flow State ships only within the United Kingdom.

• International shipping may be added in the future; any customs fees, taxes, or duties will be the responsibility of the recipient.

For shipping inquiries:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address, Yate, UK]